Check-in is at 4:30 PM. Check-out is 11 AM.
The minimum age for check-in is 21 years old. Proof of identity will be required at check-in.
Applicable taxes include 8.375% Sales Tax, 4% Local Taxes, and 10% Resort Service Charge. The service charge funds resort programs including the children’s and naturalist programs, special activities, maps, shuttles, free movies, games and sports equipment rentals and guest discounts on area attractions.
We accept Visa, MasterCard, American Express and Discover cards.
Midweek rates apply to reservations Sunday – Thursday except for holidays or for reservations which include Saturday/Sunday.
Weekend rates apply to both nights for reservations which include Thursday/Friday, Friday/Saturday, or Saturday/Sunday combinations. A two-night minimum is required on all weekends.
Holidays require a three-night minimum. See below for details. No coupons or discounts apply during this time.
We do not accept checks.
We require a deposit of one night's lodging plus tax and fees by credit card at the time of reservation with the following exceptions.
Week stays or longer requires a 50% deposit at the time of reservation by credit card. Christmas Holiday requires one night deposit by credit card at the time of reservation, with 100% payment due 60 days prior to arrival. Additional fees will be incurred if maximum occupancy is exceeded.
Rates and policies are subject to change without notice. Maximum unit occupancy allowable is indicated after each unit type in the rate chart.
There are a limited number of pet-friendly rooms available. There will be an extra charge of $35 per day per room. Pets brought into non-pet rooms will result in a minimum charge of $150+tax for the infraction of the policy. Please call for availability. ADA service dogs are exempt from fees.
Please let us know if you are allergic to pets, and we will ensure your stay in a non-pet-friendly suite.
At check-in, we require full payment for your stay. If you are paying for your stay with cash (and we do not have a valid credit card on file), we require full payment for your stay at check-in and a $300 (in cash only) damage deposit for all units EXCEPT Executive Lodges and Poplar Ridge Homes. These units require a cash damage deposit of $500. A full inventory and damage inspection are done after departure; if no damage has occurred, your cash deposit will be refunded. If we identify the damage, the cash will be forfeited or the credit card will be charged for the cost of repair and replacement. If a noise complaint is received by the resort, the unit against which the complaint is issued will be responsible for the full amount of their stay, as well as any discounts or credits the resort gives to compensate other guests who were disturbed.
Kegs are not allowed on the property.
Bikes are not allowed in rooms.
When canceling a reservation, there will always be a booking fee of $50. If a cancellation is made 14 days or more prior to arrival on non-holiday reservations, the deposit will be refunded. Please note that the booking fee will not be refunded. With a cancellation less than 14 days before arrival, the deposit is non-refundable. We cannot accept cancellations due to weather. We do not accept cancellations via e-mail.
Cancellations for Christmas/New Year's reservations after December 1st forfeit the entire stay. If canceled prior to December 1st, a $50 booking fee is taken.
Caribou Highlands is pleased to offer a Smoke-Free Environment, including all balconies and patios. A charge of $250 will be given for anyone found smoking in any unit.
We do our best to accommodate any room requests. However, we do NOT guarantee a specific bed size, location, or specific room number. We do guarantee a specific room type i.e., Villager, Poplar, Alpine Etc.
Lodge rooms and Condos are allotted one parking spot per accommodation. Townhomes and Poplar Ridge Homes are allotted one to two parking spots per accommodation. There are some overflow parking spaces throughout the property. Please call the front desk with any questions at 218-663-7241.
Caribou Highlands is not responsible for any lost, forgotten, or stolen items. If forgotten items are located and requested to be mailed to the owner, there is a fee of $10.00 + shipping the recipient will be responsible for.