East Bay Suites Amenities & Policies

Check-In / Check-Out

Check-in is at 4 PM. Check-out is 11 AM.

Deposit Policy

At the time of booking a deposit for the amount of one night’s stay plus tax and fees will be charged to your credit card. This deposit will be refundable, minus a $50 cancellation fee up until 7 days prior to arrival. Guests are responsible for any damages and will be held financially liable.

Mission/Lost Items

East Bay Suites is not responsible for any lost, forgotten or stolen items. If forgotten items are located and requested to be mailed to the owner there is a minimum fee of $10.00 the recipient will be responsible for.

Cancellation Policy

Cancellations made 7 days or more before non-holiday arrival will be refunded the deposit minus a $50 booking fee. For cancellations less than 7 days before arrival, deposits are nonrefundable. Christmas/New Year’s reservations are non-refundable after December 1st. If canceled prior to that, the deposit is refundable minus a $50 booking fee. We do not accept cancellations due to weather. We do not accept cancellations over the internet via email. PrePay & Save Cancellation Policy - Reservation payments are final and cannot be refunded due to cancellation. Reservation cannot be modified after payment has been made. Fisherman’s Picnic Cancellations made after July 1 for stays during Fisherman’s Picnic will forfeit the room deposit.

Pet Policy

• Cost: A $30 per day charge will be added to your room for up to 3 days.
  But if you book our Pooch Package we can give you a discount!
• Availability: Not all room types are dog-friendly. Availability must be confirmed at the time of reservation.
• Policies: Dogs brought into non-pet rooms will result in a minimum charge of $250+tax for the infraction of the policy.
• No iguanas (or other pets): Our pet policy is limited to dogs, and any other animals brought into a pet or non-pet suite will be subject to a minimum penalty charge of $250+tax.
• Pets will be attended at all times.
• Pet owners will clean up after their pets.
• Pet owners will be responsible for any pet activity or noise that interferes with our other guests.
• Allergies: Please let us know if you are allergic to pets and we will ensure your stay is in a non-pet friendly suite (based on availability).

Rate Policies

Rates quoted are per night and are subject to state tax and a resort service fee. All prices and information are subject to change without notice. Holiday stays require a three-night minimum and are calculated on the Holiday season rates. Rates do not include state and local tax or resort amenities fee (8%). The amenities fee covers seasonal amenities such as complimentary movies, Wi-Fi throughout resort property, copies & faxes, library, games, bikes, area maps, and other resort activities.

• Credit Cards – We accept Visa, MasterCard, American Express, and Discover.
• Midweek Stays – Midweek rates apply to reservations Sunday – Thursday except for holidays or for reservations that include Thurs/Fri or Sat/Sun.
• Weekend Stays – Weekend rates apply to both nights for reservations that include Thu/Fri, Fri/Sat, Sat/Sun. All weekends require 2 nights, except during holidays when 3 nights are required.
• Holiday Stays – Holidays require a 3-night stay; each night calculated at weekend rates. No coupons or discounts apply during this time.

Request Policy

We do our best to accommodate any room requests. However, we do NOT guarantee a specific bed size, location, or specific suite number. We do guarantee a specific room type, i.e. One Bedroom, Two Bedroom, Three Bedroom, Studio Etc.

Smoking

East Bay Suites is pleased to offer a Smoke-Free Environment including all balconies and patios.

Resort Holidays

• Martin Luther King, Jr.
• Presidents Day
• Memorial Day
• 4th of July
• Fisherman’s Picnic
• Labor Day
• MEA Weekend
• Thanksgiving
• Christmas
• New Year’s