We are taking a broad approach to keep our guests, employees, and homeowners safe at all Odyssey Resorts. 
 
1. We continue to follow all CDC social distancing guidelines,
including limits on gathering size

2. Enhanced and expanded cleaning procedures
All our Cleaning with Heart housekeeping procedures and process documentation has been reviewed and updated to ensure they align with the CDC and Minnesota Department of Health Guidelines as they relate to Covid-19.

These updated procedures include:

• Full retraining of all staff to ensure new procedures are understood and executed.
• Extended times for every process to ensure sufficient time is available to disinfect every surface. 
• A more robust inspection process to verify that our work is complete.
• Increased frequency of cleaning, sanitizing, and disinfecting our public spaces.
• Stay-over service has been suspended until further notice for your safety and the safety of our cleaning staff.

3. PPE for our staff, physical barriers, and signage throughout the property. 
Staff will be wearing appropriate PPE and you will see plexiglass barriers at our front desk along with property-wide signage reminding employees and guests to stay distanced and safe and to practice good hygiene habits

4. Flexible cancellation policy
If guests or members of a guest’s household develop symptoms prior to arrival we will reschedule or cancel their stay without penalty.

5. Expectations of Employees, Guests, and Homeowners
Remember please that the healthcare systems in this region of the state are very capable but also small.  Care in practicing new social norms, diligence with personal hygiene habits and facemask use are a personal responsibility shared by all of us. 

Use of facemasks when in public spaces and when visiting or doing business in neighboring communities will be expected, and we do not anticipate having facemasks available for guest use; 

Recognizing social distancing norms when interacting with resort staff and residents of neighboring communities will be expected; 

Recognizing social distancing norms when in areas being used by other guests and in communal areas within neighboring communities will be expected;  

Disclosure of symptoms is expected and may result in reservations being postponed to a later date;

Check-in and other services provided in public spaces should be requested by one family member only;

While we are being diligent in cleaning, sanitation, and disinfection of our rooms, guests are encouraged to bring with them any supplies they deem necessary to furthering enjoyment and comfort during their stay.