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Dear Valued Guests,

 I am personally reaching out with the hope that you and your family are safe and healthy. Odyssey’s top priority is to ensure our guests, homeowners, employees, and communities remain well.

With all that has gone on in the world, we want to reassure you our team is here and working diligently to both exceed your expectations and consistently provide the Odyssey Resort experience you know and love. Please contact your resort if you have any specific questions regarding an upcoming stay.

If you have any further questions about your stay at Odyssey Resorts, just give us a call.

We wish you and your family the best and look forward to seeing you soon.

Best, Kirk Schultz
CEO, Odyssey Resorts

Frequently Asked Questions

Are Odyssey Resorts open to guests?

Yes!

Are Masks Required?

Face masks are encouraged for all guests.

What additional measures are you taking to address social distancing and sanitation?

We are taking a broad approach to keep our guests, employees, and homeowners safe at all Odyssey Resorts. 
 
1. We continue to follow all CDC guidelines,
including limits on gathering size

2. Enhanced and expanded cleaning procedures
All our Cleaning with Heart housekeeping procedures and process documentation has been reviewed and updated to ensure they align with the CDC and Minnesota Department of Health Guidelines as they relate to Covid-19.

These updated procedures include:
  • Full retraining of all staff to ensure new procedures are understood and executed.
  • Extended times for every process to ensure sufficient time is available to disinfect every surface.
  • A more robust inspection process to verify that our work is complete.
  • Increased frequency of cleaning, sanitizing, and disinfecting our public spaces.
  • Stay-over service has been suspended until further notice for your safety and the safety of our cleaning staff.

3. Masks for our staff
Staff will be wearing masks appropriately.

4. Flexible cancellation policy
If guests or members of a guest’s household develop symptoms or sickness prior to arrival we will reschedule or cancel their stay without penalty.

5. Expectations of Employees, Guests, and Homeowners
We ask all employees, guests and homeowners to adhere to CDC guidelines while at Odyssey Resorts. We encourage all individuals to wear face masks, and request that everyone practice diligence with personal hygiene habits. Please come prepared with your own mask, as we do not anticipate having them available for guest use.

The healthcare systems in this region of the state are very capable but also small. To protect our guests and community, disclosure of sickness is expected and may result in reservations being postponed to a later date.

While we continue to practice diligence in the cleaning, sanitation, and disinfection of our rooms, guests are encouraged to bring with them any supplies they deem necessary to furthering enjoyment and comfort during their stay.

 

What is the Odyssey Resorts cancellation policy?

For cancellations made 14 or more days prior to arrival (72 hours Beacon Pointe, 7 days East Bay Suites) we will refund the deposit less a $50 bookkeeping fee.

Are there any regular services or activities that are paused?

Please see details on individual properties below for service and activity updates.

Are your onsite restaurants and bars still open?

Yes! Our restaurants are open for both take-out orders and dining in (reservations may be required).

Service & Amenity Status

Check this page for updates to the availability of all our services and amenities. 

All Resorts 

Indoor Pools and Hot Tubs: Open

Fitness Centers: Open

Trekking Pole Rentals: Available (equipment is sanitized after each use) 

DVD Movie Rentals: Available (DVD movies sanitized after each use) 

Larsmont Cottages

Ledge Rock Grille
Open  - Reservations Encouraged 

Grand Superior Lodge

Grand Superior Grill
Open - Reservations Encouraged

Caribou Highlands

Moguls Grille and Tap Room
Open - Reservations Encouraged

Indoor Pool: Open

Outdoor Pool: Opens Memorial Day weekend

East Bay Suites 

Telescope and Metal Detector Rentals: Available (equipment is sanitized after each use) 

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