We are taking a broad approach to keep our guests, employees, and homeowners safe at all Odyssey Resorts.
1. We continue to follow all CDC social distancing guidelines,
including limits on gathering size
2. Enhanced and expanded cleaning procedures
All our Cleaning with Heart housekeeping procedures and process documentation has been reviewed and updated to ensure they align with the CDC and Minnesota Department of Health Guidelines as they relate to Covid-19.
These updated procedures include:
3. PPE for our staff, physical barriers and signage throughout the property.
In addition to all staff wearing appropriate PPE you will see plexi-glass barriers at our front desk to property-wide signage to reminding employees and guests to stay distanced and safe, and to practice good hygiene habits
4. Flexible cancellation policy
If guests or members of a guest’s household develop symptoms prior to arrival we will reschedule or cancel their stay without penalty.
5. Expectations of Employees, Guests, and Homeowners
Remember please that the healthcare systems in this region of the state are very capable but also small. Care in practicing new social norms, diligence with personal hygiene habits and facemask use are a personal responsibility shared by all of us.
Use of facemasks when in public spaces and when visiting or doing business in neighboring communities will be expected, and we do not anticipate having facemasks available for guest use;
Recognizing social distancing norms when interacting with resort staff and residents of neighboring communities will be expected;
Recognizing social distancing norms when in areas being used by other guests and in communal areas within neighboring communities will be expected;
Disclosure of symptoms is expected and may result in reservations being postponed to a later date;
Check-in and other services provided in public spaces should be requested by one family member only;
While we are being diligent in cleaning, sanitation, and disinfection of our rooms, guests are encouraged to bring with them any supplies they deem necessary to furthering enjoyment and comfort during their stay.
For cancellations made 14 or more days prior to arrival (72 hours Beacon Pointe, 7 days East Bay Suites) we will refund the deposit less a $50 bookkeeping fee. With the following exceptions deposits are non-refundable if cancellation occurs within that period.
Exceptions to the cancellation policy will be made in the following situations:
Guest’s requiring a quarantine/having a positive Covid-19 test result/member of household having a positive Covid-19 test result
Guests that develop symptoms of Covid-19: Cough, fever over 100° F (having “the chills” or shivering), feeling short of breath, muscle aches, headache, sore throat, diarrhea, or loss of taste of smell.
Please see details on individual properties below for service and activity updates.
Ledge Rock Grille will be open for take-out orders beginning Memorial Day Weekend.
Grand Superior Grill and Moguls Grille and Tap Room will re-open for take-out later in June.
Check this page for updates to the availability of all our services and amenities.
Pools, Hot Tubs, Saunas: Unavailable
Fitness Centers: Unavailable
Bike Rentals: Available (equipment is sanitized after each use)
Trekking Pole Rentals: Available (equipment is sanitized after each use)
DVD Movie Rentals: Available (DVD movies sanitized after each use)
Ledge Rock Grille: Open for take-out
Grand Superior Grille: Unavailable
Moguls Grille and Tap Room: Unavailable
Guided Canoe Tours: Unavailable
Telescope and Metal Detector Rentals: Available (equipment is sanitized after each use)
When you're ready to travel, we'll be here. Until then - we're bringing Lake Superior to you!
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