Dear Valued Guests,

 I am personally reaching out with the hope that you and your family are safe and healthy. Odyssey’s top priority is to ensure our guests, homeowners, employees, and communities remain well.

With all that has gone on in the world this year, we want to reassure you our team is here and working diligently to both exceed your expectations and consistently provide the Odyssey Resort experience you know and love. Please contact your resort if you have any specific questions regarding an upcoming stay.

If you have any further questions about your stay at Odyssey Resorts, just give us a call.

We wish you and your family the best and look forward to seeing you soon.

Best, Kirk Schultz
CEO, Odyssey Resorts

Frequently Asked Questions

Are Odyssey Resorts open to guests?

Yes!

What additional measures are you taking to address social distancing and sanitation?

We are taking a broad approach to keep our guests, employees, and homeowners safe at all Odyssey Resorts. 
 
1. We continue to follow all CDC social distancing guidelines,
including limits on gathering size

2. Enhanced and expanded cleaning procedures
All our Cleaning with Heart housekeeping procedures and process documentation has been reviewed and updated to ensure they align with the CDC and Minnesota Department of Health Guidelines as they relate to Covid-19.

These updated procedures include:

  • Full retraining of all staff to ensure new procedures are understood and executed.
  • Extended times for every process to ensure sufficient time is available to disinfect every surface. 
  • A more robust inspection process to verify that our work is complete.
  • Increased frequency of cleaning, sanitizing, and disinfecting our public spaces.
  • Stay-over service has been suspended until further notice for your safety and the safety of our cleaning staff.

3. PPE for our staff, physical barriers, and signage throughout the property. 
Staff will be wearing appropriate PPE and you will see plexiglass barriers at our front desk along with property-wide signage reminding employees and guests to stay distanced and safe and to practice good hygiene habits

4. Flexible cancellation policy
If guests or members of a guest’s household develop symptoms prior to arrival we will reschedule or cancel their stay without penalty.

5. Expectations of Employees, Guests, and Homeowners
Remember please that the healthcare systems in this region of the state are very capable but also small.  Care in practicing new social norms, diligence with personal hygiene habits and facemask use are a personal responsibility shared by all of us. 

Use of facemasks when in public spaces and when visiting or doing business in neighboring communities will be expected, and we do not anticipate having facemasks available for guest use; 

Recognizing social distancing norms when interacting with resort staff and residents of neighboring communities will be expected; 

Recognizing social distancing norms when in areas being used by other guests and in communal areas within neighboring communities will be expected;  

Disclosure of symptoms is expected and may result in reservations being postponed to a later date;

Check-in and other services provided in public spaces should be requested by one family member only;

While we are being diligent in cleaning, sanitation, and disinfection of our rooms, guests are encouraged to bring with them any supplies they deem necessary to furthering enjoyment and comfort during their stay. 

What is the Odyssey Resorts cancellation policy?

For cancellations made 14 or more days prior to arrival (72 hours Beacon Pointe, 7 days East Bay Suites) we will refund the deposit less a $50 bookkeeping fee. With the following exceptions deposits are non-refundable if cancellation occurs within that period. 

Exceptions to the cancellation policy will be made in the following situations: 

Guest’s requiring a quarantine/having a positive Covid-19 test result/member of household having a positive Covid-19 test result 

Guests that develop symptoms of Covid-19: Cough, fever over 100° F (having “the chills” or shivering), feeling short of breath, muscle aches, headache, sore throat, diarrhea, or loss of taste of smell. 

Are there any regular services or activities that are paused?

Please see details on individual properties below for service and activity updates.

Are your onsite restaurants and bars still open?

Yes! Our restaurants are open for both take-out orders and dining in.


Service & Amenity Status

Check this page for updates to the availability of all our services and amenities. 

All Resorts 

Indoor Pools and Hot Tubs: Open at 50% capacity as of June 12, 2020.

Fitness Centers: Open at 50% capacity as of June 12, 2020.

Massage: Unavailable 

Trekking Pole Rentals: Available (equipment is sanitized after each use) 

DVD Movie Rentals: Available (DVD movies sanitized after each use) 

Larsmont Cottages

Ledge Rock Grille: Open

Grand Superior Lodge

Grand Superior Grill: Open

Caribou Highlands

Moguls Grille and Tap Room: Open

Guided Canoe Tours: Unavailable

Outdoor Pool: Opening at 50% capacity July 1, 2020 

East Bay Suites 

Telescope and Metal Detector Rentals: Available (equipment is sanitized after each use) 


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